Practice FAQs

120 Mineola Blvd, Suite 460
Mineola, NY 11501
T: 516-663-9400
F: 516-663-9482

Most patients can be seen within a few days. Any urgent patient matter is handled the same day. If there is any parental concern that the child needs to be seen earlier, one of the Center’s physicians will discuss the situation with the parent.

Depending on the patient’s insurance, a referral from the primary care physician is necessary. Please check with your insurance company or your pediatrician.

Most of the time our physicians determine whether the involvement of other specialists is necessary. In conjunction with the patient’s pediatrician, they contact and coordinate appointments.

The Center’s staff makes every effort to get maximum insurance coverage for patients to minimize financial burdens. Please make us aware of any extenuating circumstances or insurance issues.

Prior to your coming to the center for the first time, we usually request any lab reports or copies of radiographic reports that can help our physicians determine the urgency of the visit, and how best to help your child. Sometimes we also ask to have the referring physician contact us so that your child’s situation can be discussed in more detail. We find this helps facilitate a visit and expedite the most appropriate care.

When you enter the division’s suite, you will be greeted at the front desk by our registrars who will collect demographic, contact and insurance information from you, and help complete your child’s information and chart for the visit. They will usually be able to answer many of your questions about the division.

When an examination room is ready, you will be taken back to the exam area where your child’s vital signs, height and weight will be recorded, and you will be ushered into one of the exam rooms. Then the next available physician will enter the room to obtain the history, examine your child, and discuss the findings and plan.

If blood testing is necessary, your child’s blood will be drawn on-site by our experienced phlebotomists or nurses, who will then send it off to the appropriate laboratory for processing.  Blood counts are done in another floor in the building, and results are usually ready within 15 minutes. After the blood is collected, you will be instructed to either wait or to call back at a later time to review the results. 

When the visit is completed and all of your questions are answered, a return appointment will be scheduled, as appropriate. Should there be a need for radiographic testing at either Winthrop or an outside facility, our staff will obtain the insurance authorization as required.